2013, World's Best Airport & Staff Service Awards ' Changi Airport and Incheon Airport

2013, Singapore Changi Airport is voted the World's Best Airport 

and Incheon Airport is World's Best Airport Staff Service Awards

The World's Top 100 Airports

2013   2012 1 Singapore Changi Airport 2 2 Incheon International Airport 1 3 Amsterdam Schiphol Airport 4 4 Hong Kong International Airport 3 5 Beijing Capital International Airport 5 6 Munich Airport 6 7 Zurich Airport 7 8 Vancouver International Airport 9 9 Tokyo International Airport (Haneda) 14 10 London Heathrow Airport 11 11 Frankfurt Airport 15 12 Auckland International Airport 13 13 Central Japan International Airport 10 14 Kuala Lumpur International Airport 8 15 Helsinki-Vantaa Airport 22 16 Narita International Airport 17 17 Copenhagen Airport 12 18 Kansai International Airport 19 19 Shanghai Hongqiao International Airport 16 20 Abu Dhabi International Airport 18 21 Brisbane Airport 34 22 Cape Town International Airport 27 23 Gimpo International Airport 23 24 Taiwan Taoyuan International Airport 29 25 Lima Jorge Chavez International Airport 30 26 Durban King Shaka International Airport 35 27 Dusseldorf Airport 36 28 Johannesburg OR Tambo International Airport 31 29 Melbourne Airport 43 30 Cincinnati/Northern Kentucky Intl Airport 24 31 Sydney Airport 20 32 Istanbul Atatürk Airport 57 33 Dubai International Airport 26 34 London City Airport 37 35 London Gatwick Airport 45 36 Denver International Airport 44 37 Cologne / Bonn Airport 53 38 Bangkok Suvarnabhumi Airport 25 39 Barcelona El Prat Airport 21 40 San Francisco International Airport 39 41 London Stansted Airport 42 42 Guangzhou Baiyun International Airport 52 43 Hamburg Airport 28 44 Haikou Meilan International Airport 64 45 Guayaquil International Airport 56 46 Toronto Pearson International Airport 47 47 Madrid-Barajas Airport 38 48 Hartsfield-Jackson Atlanta International Airport 59 49 Moscow Domodedovo International Airport 40 50 Vienna International Airport 41 51 Athens International Airport 33 52 Gold Coast Airport 46 53 Porto Francisco Sá Carneiro Airport 55 54 Dallas/Fort Worth International Airport 49 55 Bahrain International Airport 58 56 Oslo Airport 48 57 Billund Airport 50 58 Halifax Stanfield International Airport 68 59 Shanghai Pudong International Airport 32 60 Stockholm Arlanda Airport 51 61 Prague Václav Havel Airport 54 62 Seattle-Tacoma International Airport 71 63 New York JFK International Airport 74 64 Christchurch International Airport 70 65 Hyderabad Rajiv Gandhi International Airport 77 66 Brussels Airport 69 67 Lisbon Portela Airport 61 68 Doha International Airport 63 69 Delhi Indira Gandhi International Airport 62 70 Manchester Airport 66 71 Minneapolis-St Paul International Airport 65 72 Malta International Airport 60 73 Bengaluru International Airport 67 74 Panama Tocumen International Airport 72 75 Muscat International Airport 89 76 Nice Côte d'Azur International Airport 73 77 Adelaide Airport 75 78 Perth Airport 80 79 Detroit Metropolitan Wayne County Airport 76 80 Houston George Bush Intercontinental Airport 83 81 Keflavik International Airport 84 82 Paris Charles de Gaulle Airport 78 83 Montréal-Pierre Elliott Trudeau Intl Airport 79 84 Chicago O'Hare International Airport 86 85 Luxembourg Findel Airport 87 86 Raleigh-Durham International Airport 82 87 Charlotte/Douglas International Airport 88 88 Boston Logan International Airport 94 89 Moscow Sheremetyevo International Airport 98 90 Berlin Tegel Airport 81 91 Birmingham Airport 95 92 Fukuoka Airport 92 93 Newark Liberty International Airport 96 94 Salt Lake City International Airport 99 95 Dublin Airport 104 96 Geneva International Airport 105 97 Pittsburgh International Airport 90 98 Sanya Phoenix International Airport 91 99 Berlin Schönefeld Airport 106 100 Tel Aviv Ben Gurion Airport 101   Singapore Changi Airport is voted the World's Best Airport Singapore Changi Airport has been voted the World's Best Airport at the 2013 World Airport Awards held at Passenger Terminal EXPO in Geneva. This is the fourth time Changi airport has achieved the top prize - last claiming victory back in 2010.  The awards are voted for by airport customers from around the world and this year the survey garnered 12.1 million responses.  "In winning this prestigious accolade, Singapore Changi cements its place as one of the world's favourite airports and Skytrax offer their sincere congratulations on what has been a fantastic year of achievement" said Edward Plaisted, Chairman of Skytrax. "Changi airport continues to be a leader and innovator within the industry and this in our opinion, is a key reason why it has remained ranked amongst the top-3 airports for the last 14 years of the awards."  Mr Lee Seow Hiang, Chief Executive Officer, Changi Airport Group said, “Winning the Skytrax World's Best Airport award again is an immense honour for Changi Airport. It is as much a recognition of the passion of the 32,000-strong airport community that is the backbone of Changi's collaborative and well-oiled operational processes , as it is an affirmation of our mantra in putting our passengers at the heart of all that we do."  "At Changi Airport, we believe in focusing on the needs of our passengers and providing them with only the best of airport experiences, with our exciting slew of offerings that have been introduced through the years that add a touch of delight for our passengers. Our success has been possible only with the contributions of our partners. We thank them for their fullest support and our passengers for their vote of confidence."  For Changi, it was a triple success, as well as securing the top prize, it also picked up the awards for Best Airport in Asia and Best Airport for Leisure Amenities. "The vast array of leisure and entertainment facilities really standout at Changi and serve to highlight the extent to which the management has gone to ensure maximum levels of passenger satisfaction. We only have to look at the fact that Changi served more than 50 million passengers for the first time during 2012, to see that it continues to attract customers and maintain its place as one of the world's leading hub airports" added Plaisted.  Last year's winner, Incheon International Airport achieved a second place finish in the global rankings, and achieved major success in taking the awards for Best Airport Staff Service - Asia and Best International Transfer Airport.  "The staff service award for Asia is one of the surveys most competitive categories. Since this award was introduced in 2010 Incheon has managed to win 3 out of 4 years, indicating a remarkable level of consistency" said Plaisted.  The award for Best International Transit Airport this has become an increasingly important prize in the awards programme. The number of airports focussing product, service and infrastructure developments on attracting transit passengers is increasing, and the fact that Incheon has achieved success in this category for the second time in 4 years indicates that the airport continues to be a world leader in terms of over passenger satisfaction."  For the first time in 6 years, there was a change to the top-3 global airlines with Amsterdam Schiphol Airportaccomplishing an excellent third place finish in the survey.  "We congratulate Schiphol on the fabulous achievement of breaking into the top-3 global airports" said Skytrax. In securing a top-3 finish, Amsterdam Schiphol also ensured it retained its awards for Best Airport in Europe and Best Airport in Western Europe.  "The easy airside transfer process continues to be a popular reason for many passenger votes. Schiphol alongside KLM has developed and implemented an effective self-service transfer process and this has resulted in significant improvements in passenger feedback. Whilst staff service remains an important feature, efficiency is also crucial and Schiphol has managed to create an environment of good efficiency and effective staff service" Skytrax added.  Hong Kong International Airport achieved fourth position in this year's global rankings being usurped from the top-3 for the first time in 12 years - the airport did however achieve top-5 finished in 6 of the awards categories indicating that it continues to be highly regarded amongst passengers.  Beijing Capital International Airport retained its top-5 position in the global rankings and with it took the award for Best Airport in China. "Beijing Capital continues to steadily improve year-on-year in terms of customer satisfaction. Passenger traffic has risen fairly quickly since the airport opened in 2008 and rapid expansion is often the antithesis to a good standard of product and service quality. Maintaining a position amongst the top-5 global airlines should certainly be seen as an achievement for BCIA management and staff and Skytrax congratulate the airport on this consistent performance" said Edward Plaisted.  Munich Airport again proved popular with survey respondents finishing in sixth place in global standings and securing the awards for Best Airport in Central Europe and for the first time, being named as having the Best Airport Dining Experience. "Munich Airport has been a consistent performer in the airport survey for several years and the awards for Best Airport in Central Europe and Best Airport Dining Experience are well earned recognition. With 45 catering outlets around airport, passengers can sample food from across the globe, as well as taking the chance to try traditional Bavarian specialities" said Plaisted.  Zurich Airport secured seventh place in this year alongside the awards Best Airport Baggage Delivery and Best Airport Staff Service - Europe. "The award for Best Airport Staff Service - Europe is a significant achievement for Zurich and played a large part in the airports strong finish in the global awards table. Whilst, a primary focus for many passengers is moving through the airport processes quickly, survey respondents indicate that this is frequently combined with high standards of frontline service quality in Zurich whether this is at check-in, security, immigration or the terminal coffee shop" said Plaisted.  "Baggage Delivery is, as always, a very emotive issue for passengers and Zurich continues to perform well in this award year-after-year. Clearly the primary interest for most passengers is the speed in which the baggage is ready for collection after a flight and Zurich should be rightly proud of its status as the World's Best Airport for Baggage Delivery" said Skytrax.  Vancouver International Airport improved its position by one place in the overall global rankings moving up into eighth in this year's survey, and this ensured it retained its award for Best Airport in North America. "Vancouver International Airport offers passengers a good all-round experience and scores well for both staff service and terminal ambience. Maintaining a top-10 position in the awards is no mean feat - particularly when looking at the competition from airports in Asia and Europe and the management at Vancouver should be heartily congratulated on this achievement" said Edward Plaisted.  Tokyo International Airport (Haneda) stormed into the top-10 of the global survey this year moving up 5 places to ninth and in doing so it took home the prize for World's Best Domestic Airport - a new award introduced for 2013. Haneda also secured the award for Best Airport Terminal Cleanliness for the first time this year.  "Tokyo Haneda's reputation has continued to grow since International flights were re-launched several years ago, but it is from domestic passengers where we received the majority of positive feedback. Whilst International operations expand, it is the well-established domestic experience that continues to be popular with the overall efficiency of the airport and excellent transport links being two of the key reasons passengers voted for Haneda in this year's survey" said Edward Plaisted.  "With greater passenger awareness on issues of hygiene, Tokyo Haneda's achievement of having the Best Airport Terminal Cleanliness is certainly something the management and staff should be proud of. To secure the top-prize in such a competitive region is testament to the attention to detail and consistency of cleanliness standards and this is clearly something appreciated by passengers using this airport" said Plaisted.  Heathrow Airport achieved its best ever result entering the top-10 airports for the first time and also scooping the awards for World's Best Airport Terminal for Terminal 5 and for the third year running the prize for Best Airport Shopping.  "Since Terminal 5 opened in 2008 Heathrow Airport has embarked on a steady process of upgrade and improvement to the older terminal facilities, achieving a ranking upgrade to 4-Star Airport status at the end of 2012. Clearly, a significant part of this improvement has been the success of Terminal 5 and the award for the World's Best Airport Terminal for second successive year is an excellent achievement. Celebrating its 5th anniversary this year, passengers clearly recognise that T5 has matured into one of the world's leading passenger terminal facilities" said Edward Plaisted.  "Completing a hat-trick of Best Airport Shopping awards is a fantastic accomplishment for Heathrow and passengers clearly feel the shopping experience and quality of outlets continue to improve. On a global basis, we are seeing an increasing amount of activity in developing airport shopping facilities and Heathrow continues to find itself as the premier airport in the World Airport survey" added Plaisted.  Press and Media enquiries and Permission to use the World Airport Awards should be directed to:  Mr Peter Miller, Marketing Director  SKYTRAX E-mail: miller@airlinequality.com http://www.worldairportawards.com/ Airport Award winners - by Category

AIRPORT AWARD WINNERS Best Airport Terminal Heathrow - T5 Best Airport Shopping Heathrow Best Airport Security Processing Copenhagen Best Airport Immigration Service Kuala Lumpur Best International Transit Airport Incheon World's Cleanest Airport Tokyo Haneda Best Airport for Leisure Amenities Singapore Best Airport Dining Munich Best Airport for Baggage Delivery Zurich

World's Best Airport Terminal 1    Heathrow - T5 2    Singapore Changi Airport - T3 3    Madrid Barajas Airport - T4 4    Atlanta Hartsfield-Jackson International Terminal 5    Beijing Capital International Airport - T3 World's Best Airport Shopping 1    Heathrow Airport 2    Dubai International Airport 3    Amsterdam Schiphol Airport 4    Singapore Changi Airport 5    Hong Kong International Airport World's Best Airport Security Processing 1    Copenhagen Airport 2    Taiwan Taoyuan International Airport 3    Narita International Airport 4    Incheon International Airport 5    Tokyo International Airport (Haneda) World's Best Airport Immigration Service 1    Kuala Lumpur International Airport 2    Tokyo International Airport (Haneda) 3    Singapore Changi Airport 4    Taiwan Taoyuan International Airport 5    Incheon International Airport World's Best International Transit Airport 1    Incheon International Airport 2    Singapore Changi Airport 3    Hong Kong International Airport 4    Amsterdam Schiphol Airport 5    Narita International Airport World's Cleanest Airports 1    Tokyo International Airport (Haneda) 2    Incheon International Airport 3    Singapore Changi Airport 4    Hong Kong International Airport 5    Narita International Airport World's Best Airport for Leisure Amenities 1    Singapore Changi Airport 2    Amsterdam Schiphol Airport 3    Incheon International Airport 4    Hong Kong International Airport 5    Munich Airport World's Best Airport for Dining 1    Munich Airport 2    Hong Kong International Airport 3    Incheon International Airport 4    Amsterdam Schiphol Airport 5    Singapore Changi Airport World's Best Airport Baggage Delivery 1    Zurich Airport 2    Beijing Capital International Airport 3    Tokyo International Airport (Haneda) 4    Incheon International Airport 5    Copenhagen Airport